Welcome! How can we help?

My xmartO camera system cannot go ONLINE

Following the user guide, plug a network cable to the WAN port on back of NVR, within 1 minute, you shall see NVR status changes to ONLINE and the NVR is ready to be viewed from anywhere anytime.

What if my system refuses to go ONLINE?

Basic troubleshooting

1.Check if your network cable is connected to the Ehernet port of your NVR. Please make sure you plug the other side into the LAN port of your home router.


If NVR is getting signal, there should be flash light. If not, please check the connection and cable.

2.If point 1 is right and NVR is OFFLINE, then it should be DHCP issue.


Enable DHCP on your NVR.
Click right button of mouse, go to System Setting - Network Setting - check (√) the DHCP, apply and save it. Wait for 1 minute to see if the status on bottom right corner changes to ONLINE.

3. If step 2 does not solve the issue, probably your router disabled DHCP or block new devices from connecting.What DHCP does is: when router find new device connected, DHCP allocate new IP to the device and connect it to the Internet.

An easiest way to know if your router enables DHCP

When you connect a new device to your WiFi for Internet service (or a visitor/ friend wanted WiFi connection), does it require WiFi password only? If only password required, then your router has DHCP enabled; if that requires not only password but also some settings, then your router is secured from connecting new devices. Please ask people who secured the WiFi (who set password) to enable the NVR to connect.

These 3 steps should enable 95% users to get NVR ONLINE. Even if the status shows OFFLINE after all this, we suggest you to use APP and access the device ID to see if it works.

Note: Always wait for 1 minute after any change.

Advanced troubleshooting

If the basic steps above does not solve the issue. Follow below steps to do further troubleshooting.

1.Make sure the cable you connect to NVR has Internet access.  Please use a laptop or any PC has RJ45 port

  • Disable the wireless connection of laptop.
  • Unplug the network cable from NVR and plug it into the PC, see if the PC can access the Internet via the cable.
  • If it does, then the cable is good; if it does not, change a cable.
  • If cable is good yet no Internet connection, please ask help from your network administrator to give the cable Internet access.

2.Enable DHCP of your router
Please login your router page via a browser. Find DHCP settings, ENABLE DHCP. 

For more details about enabling DHCP please refer to, http://www.wikihow.com/Configure-a-Router-to-Use-DHCP
What if even DHCP does not work; or I cannot/ don’t want to use DHCP?
Well, we can allocate IP manually for the NVR and connect it to Internet.
1.Know your router gateway.
This is the IP that goes to the menu of your router.
This will vary slightly from manufacturer to manufacturer, and will be listed in the documentation.
Here are some common IP addresses for various routers:

  • Linksys, 3Com, Asus, Dell, US Robotics:
  • Qwest (AKA CenturyLink), DLink, Netgear, Trendnet, Senao:
  • Belkin, Microsoft, and SMC:
  • Apple:

If you have misplaced your documentation, and you do not see your router listed here, search on Google for your router name and "default IP address" to find the correct information.
Another way to locate your router's IP address: on a PC, open the command prompt (click on Start > Run/Search for cmd) and enter ipconfig. Look for the Default Gateway line, and try that number.
On a Macintosh, open the Network control panel (System Preferences..., Network) and look for Router: This is your router's IP address.
2. Go to NVR’s System Setting- Network Setting


a) Uncheck the DHCP.
b) Set the IP address to a number that follows your router gateway: for example, if your router gateway is, the IP address should be 192.168.3.ANY NUMBER( 2-254). If your router gateway is, the IP address should be 192.168.1.ANY NUMBER (2-254).
c) Set both the Gateway and Preferred DNS to your gateway.
Apply and save the settings. Wait for 1 minute to see if NVR’s status changes to ONLINE.
Contact support@xmarto.com" rel="nofollow" target="_blank">support@xmarto.com if this does not solve the problem.

Average rating: 0 (0 Votes)

You cannot comment on this entry

Need more help? Please Contact us >>