Wireless NVR System

Wireless NVR System

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Inner Question

Can not get cameras on my phone live in real time.

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Wireless NVR Systemseclusion29 Post a question • 1 person concerned • 0 replies • 70 views • 4 天前 • 来自相关话题

There is a very long hesitation in cameras when i try to watch them live

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Wireless NVR Systemseclusion29 Post a question • 1 person concerned • 0 replies • 437 views • 2017-04-20 01:22 • 来自相关话题

How to add additional cameras to xmartO wireless system (Applies to NVR version above 2.4.7.0 )

Wireless NVR Systemwemark Published the article • 3 comments • 4698 views • 2016-07-25 16:14 • 来自相关话题

1.Take the cameras close to the NVR; Install antennas for cameras and NVR.
2.Plug the camera to power using included power adapter.
3.Use a network cable to connect the camera to NVR's LAN port.





4.Right click mouse in your system to enter main menu, then click Device manage (or Video Manage) to enter device manage interface to add your cameras to this new NVR.





5.The above box shows info. of your cameras, the below box shows channel info. of your NVR.
6.Find out your new camera on the above box, select it; if you don't see your new camera, click Refresh.





7.Select an unoccupied channel of your NVR from below box, and click “Match Code”.
 It will take seconds for the camera and NVR to get connected.





8.After it's successfully connected, you should see Status change to "Connect Success" on the channel. Camera information will disappear from above box. Camera is now successfully paired to the system.






9.Then you can unplug and move the camera to anywhere you want. When it gets power, it will automatically reconnect. (camera need to be in the wifi range)


Tip 1: Make sure your camera is powered and connected to the NVR. You can cover the light lens with your hand to see if LEDs light up. If they do, it means your camera is getting power.

Tip 2: If you want to change the cameras sequence, click the arrow up or arrow down at the left of channel information.
  查看全部
1.Take the cameras close to the NVR; Install antennas for cameras and NVR.
2.Plug the camera to power using included power adapter.
3.Use a network cable to connect the camera to NVR's LAN port.
1.jpg


4.Right click mouse in your system to enter main menu, then click Device manage (or Video Manage) to enter device manage interface to add your cameras to this new NVR.
2.jpg


5.The above box shows info. of your cameras, the below box shows channel info. of your NVR.
6.Find out your new camera on the above box, select it; if you don't see your new camera, click Refresh.
3.jpg


7.Select an unoccupied channel of your NVR from below box, and click “Match Code”.
 It will take seconds for the camera and NVR to get connected.
4.jpg


8.After it's successfully connected, you should see Status change to "Connect Success" on the channel. Camera information will disappear from above box. Camera is now successfully paired to the system.
5.jpg



9.Then you can unplug and move the camera to anywhere you want. When it gets power, it will automatically reconnect. (camera need to be in the wifi range)


Tip 1: Make sure your camera is powered and connected to the NVR. You can cover the light lens with your hand to see if LEDs light up. If they do, it means your camera is getting power.

Tip 2: If you want to change the cameras sequence, click the arrow up or arrow down at the left of channel information.

 

Tips to avoid frequent repeated email alerts

Wireless NVR Systemwemark Published the article • 0 comments • 1050 views • 2016-04-11 11:06 • 来自相关话题

The motion triggered alerts generated as long as the cameras detect any movement. 
That's the 2 sides of a coin. If it does not do that immediately, some users may complain that cause them losing certain moment; if it does, then there could be too many emails.
 
There are some settings we can make it more reasonable:
1. Mask unnecessary areas. Say if in the view of a camera there a tree moving frequently. That could trigger unnecessary email alerts. You can use video mask feature of this system to avoid those alerts. Here is how, 
    http://www.xmarto.com/helpcenter/?/article/5

2. Except for that, you can also adjust the video detection sensitivity of each camera. 
Setting could be found at System Setup --> Record Setup --> Video Detection --> Sensitivity.  查看全部
The motion triggered alerts generated as long as the cameras detect any movement. 
That's the 2 sides of a coin. If it does not do that immediately, some users may complain that cause them losing certain moment; if it does, then there could be too many emails.
 
There are some settings we can make it more reasonable:
1. Mask unnecessary areas. Say if in the view of a camera there a tree moving frequently. That could trigger unnecessary email alerts. You can use video mask feature of this system to avoid those alerts. Here is how, 
    http://www.xmarto.com/helpcenter/?/article/5

2. Except for that, you can also adjust the video detection sensitivity of each camera. 
Setting could be found at System Setup --> Record Setup --> Video Detection --> Sensitivity. 

View your cameras via CMS PC Client Software

Wireless NVR Systemwemark Published the article • 0 comments • 14996 views • 2016-03-31 14:45 • 来自相关话题

The WallPixel CMS (Central Management System) is a relatively professional solution on PC. It enables you to view, playback and manage the xmartO cameras/ camera system on PC. 
 
1. Download the CMS PC Client software from xmartO website: http://www.xmarto.com/downloads/ 

2. Install it on your Windows PC and run it.

3. You’ll be asked to select the network adapters. Select the network adapter your PC is connecting to. For instance, if your PC is a laptop connecting via WiFi, please choose “Wi-Fi; if you are using desktop PC with Ethernet cable connection, normally you should choose Local Area Connection. 

Skip this step if this did not pop-up.





 
4. CMS will search the device in LAN and add devices automatically. 

5. If CMS did not succeed adding the devices, or devices (cameras) did not give you images, please follow below steps to set it manually. 

Click “Settings” at the top navigation - click “Add device”on right, you will see pop-out Add device table - choose “By ESee ID”, enter 

-ESee ID (device ID on NVR), 
-Username & Password (same as on NVR), 
-Device name
-Number of channels 
click “Confirm”to complete adding device.





 
6. You shall see the device listed out on right. Click“Open All”below to connect all cameras.





 
7. Connect information will be displayed at the bottom. Once cameras are connected, you’ll be able to see live video of the cameras. If some cameras failed to connect at the first time, click “Open All” again to re-connect the cameras.





  查看全部
The WallPixel CMS (Central Management System) is a relatively professional solution on PC. It enables you to view, playback and manage the xmartO cameras/ camera system on PC. 
 
1. Download the CMS PC Client software from xmartO website: http://www.xmarto.com/downloads/ 

2. Install it on your Windows PC and run it.

3. You’ll be asked to select the network adapters. Select the network adapter your PC is connecting to. For instance, if your PC is a laptop connecting via WiFi, please choose “Wi-Fi; if you are using desktop PC with Ethernet cable connection, normally you should choose Local Area Connection. 

Skip this step if this did not pop-up.

1.jpg

 
4. CMS will search the device in LAN and add devices automatically. 

5. If CMS did not succeed adding the devices, or devices (cameras) did not give you images, please follow below steps to set it manually. 

Click “Settings” at the top navigation - click “Add device”on right, you will see pop-out Add device table - choose “By ESee ID”, enter 

-ESee ID (device ID on NVR), 
-Username & Password (same as on NVR), 
-Device name
-Number of channels 
click “Confirm”to complete adding device.

2.jpg

 
6. You shall see the device listed out on right. Click“Open All”below to connect all cameras.

3.jpg

 
7. Connect information will be displayed at the bottom. Once cameras are connected, you’ll be able to see live video of the cameras. If some cameras failed to connect at the first time, click “Open All” again to re-connect the cameras.

5.jpg

 

View your cameras on PC via IE (Internet Explorer)

Wireless NVR Systemwemark Published the article • 0 comments • 4874 views • 2016-03-31 13:54 • 来自相关话题

1.When your PC is in the same LAN with the NVR (normally they are connected to the same router)
 
 Step1: Find the IP address and port # of your NVR (IP address can be found in System setup > Network setup)





 
 Step 2: Enter the NVR's IP address in your IE browser in format http://youripaddress, for example: http://192.168.1.7 (if the default web port 80 has been changed e.g. to 100, you'll need to add your new port number when input IP address in the browser, for example: http://192.168.1.7:100)





 
2.When your PC is out of local area network with the NVR (For example: view your home cameras from your office PC)
 
Access with your NVR's Cloud/Device ID:
Step1: Open your Internet Explorer (IE) browser and visit www.e-seenet.com
Step2: Enter Cloud ID, NVR login Username and Password, click "Login". It will then start connecting to your cameras, and you should see the cameras video in minutes.
(Cloud ID is NVR's Device ID, which can be found at the right bottom corner of your monitor, status should be "ONLINE", default Username is "admin", and default Password is empty, means no password.)
Step3: If it's 1st time you use it, please download and run the WebClient.exe control follow the pop out message.





 
Access with your app account:
Choose "Username login", enter your xmartO WallPixel mobile app's username and password, click "Login". You should see all devices added to the account. Click on the device name to connect to the cameras.





 
Note: If for the first time use and software cannot load automatically, you’ll need to change some ActiveX settings in Internet Explorer. (This will need to be done on EVERY computer you use to access the system.)
 
Step1: Click “Tools”> “Internet Options”> “Security”> “Internet”> “Custom Level”.
Step2: Scroll down until you see ACTIVE CONTROLS AND PLUG-INS.
      (If you have Internet Explorer 9 or 11, change ALLOW ACTIVE FILTERING TO DISABLE. Other versions of IE will not have this option.)
Step3: Change the follow ActiveX controls to PROMPT:
      Download signed ActiveX controls
      Download unsigned ActiveX controls
      Initialize and script ActiveX controls not marked as safe for scripting

Step4: Click OK when done, and exit the Security Settings Menu.





 
  查看全部
1.When your PC is in the same LAN with the NVR (normally they are connected to the same router)
 
 Step1: Find the IP address and port # of your NVR (IP address can be found in System setup > Network setup)

1.jpg

 
 Step 2: Enter the NVR's IP address in your IE browser in format http://youripaddress, for example: http://192.168.1.7 (if the default web port 80 has been changed e.g. to 100, you'll need to add your new port number when input IP address in the browser, for example: http://192.168.1.7:100)

2.jpg

 
2.When your PC is out of local area network with the NVR (For example: view your home cameras from your office PC)
 
Access with your NVR's Cloud/Device ID:
Step1: Open your Internet Explorer (IE) browser and visit www.e-seenet.com
Step2: Enter Cloud ID, NVR login Username and Password, click "Login". It will then start connecting to your cameras, and you should see the cameras video in minutes.
(Cloud ID is NVR's Device ID, which can be found at the right bottom corner of your monitor, status should be "ONLINE", default Username is "admin", and default Password is empty, means no password.)
Step3: If it's 1st time you use it, please download and run the WebClient.exe control follow the pop out message.

3.jpg

 
Access with your app account:
Choose "Username login", enter your xmartO WallPixel mobile app's username and password, click "Login". You should see all devices added to the account. Click on the device name to connect to the cameras.

4.jpg

 
Note: If for the first time use and software cannot load automatically, you’ll need to change some ActiveX settings in Internet Explorer. (This will need to be done on EVERY computer you use to access the system.)
 
Step1: Click “Tools”> “Internet Options”> “Security”> “Internet”> “Custom Level”.
Step2: Scroll down until you see ACTIVE CONTROLS AND PLUG-INS.
      (If you have Internet Explorer 9 or 11, change ALLOW ACTIVE FILTERING TO DISABLE. Other versions of IE will not have this option.)
Step3: Change the follow ActiveX controls to PROMPT:
      Download signed ActiveX controls
      Download unsigned ActiveX controls
      Initialize and script ActiveX controls not marked as safe for scripting

Step4: Click OK when done, and exit the Security Settings Menu.

5.jpg

 
 

View your cameras on mobile

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Wireless NVR Systemwemark Post a question • 1 person concerned • 0 replies • 6290 views • 2016-03-25 16:22 • 来自相关话题

Upgrade xmartO NVR Firmware

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Wireless NVR Systemwemark Post a question • 3 person concerned • 0 replies • 11027 views • 2016-03-18 17:23 • 来自相关话题

xmartO Wireless Camera System Video Detection Area Edit

Wireless NVR Systemwemark Published the article • 0 comments • 1822 views • 2016-02-25 16:41 • 来自相关话题

The xmartO wireless camera system features video motion detection. The motion detection can trigger either an email alert, or the built-in buzzer in the NVR. 
Whether you want to set motion detection to trigger buzzer, or email alert, we suggest you to select buzzer during the settings so you have real time responses/ indications.
 
1.Click right button on mouse --> go to System Setup  --> Record Setup  --> Video detection, you shall find the options.   
 
2. Select the channel you want to edit, select the Buzzer, then click Area edit. 
 
Tips: Please mind the channel #. You can only setup one channel’s motion detection at a time. The NVR has one buzzer only so if you missed the settings of any channel, it could trigger the only buzzer/ email alert.
 





 
3. Entering the Area edit you should see page as below picture. The blue area is the area that the camera is detecting. So the system detects full picture by default. 
 
Click right button you can clear all detected area. (Transparent with no color)
 





Detects full picture 
 
 





Does not detect anything in the picture  
 
4. Click left button and drag to choose area you want the camera to detect. For areas you want to exempt, leave them transparent with no color. 
 
Tips: After selecting areas, you MUST click right button to Return – Apply the settings; or else it won’t be saved. The settings COULD TAKE SOME SECONDS TO TAKE EFFECT.
 





 
 
5. Test if settings are saved. After settings saved, waving hand at a distance may not trigger the buzzer. This is normal because the system’s algorithm is designed to avoid false alert. Waving hand near the camera’s lens, or walk into the detection area should trigger the buzzer; which means your area motion detection settings succeed. 
 





 
6. Save and exit the video detection.  
Unselect the buzzer if you don’t want it to disturb. 
Select the Email Notice if you want to receive email alerts when motion detected
 




 
Video detection is only an email alert trigger, finishing this setting does not mean it would send you emails if your email settings are not done. 
 
Please refer to below guide about email settings,
http://www.xmarto.com/helpcenter/?/article/2
 
 More support articles please refer to xmartO help center, 
http://www.xmarto.com/helpcenter/
If you have further questions, please contact us at, 
 support@xmarto.com 查看全部
The xmartO wireless camera system features video motion detection. The motion detection can trigger either an email alert, or the built-in buzzer in the NVR. 
Whether you want to set motion detection to trigger buzzer, or email alert, we suggest you to select buzzer during the settings so you have real time responses/ indications.
 
1.Click right button on mouse --> go to System Setup  --> Record Setup  --> Video detection, you shall find the options.   
 
2. Select the channel you want to edit, select the Buzzer, then click Area edit. 
 
Tips: Please mind the channel #. You can only setup one channel’s motion detection at a time. The NVR has one buzzer only so if you missed the settings of any channel, it could trigger the only buzzer/ email alert.
 

1.jpg

 
3. Entering the Area edit you should see page as below picture. The blue area is the area that the camera is detecting. So the system detects full picture by default. 
 
Click right button you can clear all detected area. (Transparent with no color)
 

2.jpg

Detects full picture 
 
 

3.jpg

Does not detect anything in the picture  
 
4. Click left button and drag to choose area you want the camera to detect. For areas you want to exempt, leave them transparent with no color. 
 
Tips: After selecting areas, you MUST click right button to Return – Apply the settings; or else it won’t be saved. The settings COULD TAKE SOME SECONDS TO TAKE EFFECT.
 

4.jpg

 
 
5. Test if settings are saved. After settings saved, waving hand at a distance may not trigger the buzzer. This is normal because the system’s algorithm is designed to avoid false alert. Waving hand near the camera’s lens, or walk into the detection area should trigger the buzzer; which means your area motion detection settings succeed. 
 

5.jpg

 
6. Save and exit the video detection.  
Unselect the buzzer if you don’t want it to disturb. 
Select the Email Notice if you want to receive email alerts when motion detected
 
6.jpg

 
Video detection is only an email alert trigger, finishing this setting does not mean it would send you emails if your email settings are not done. 
 
Please refer to below guide about email settings,
http://www.xmarto.com/helpcenter/?/article/2
 
 More support articles please refer to xmartO help center, 
http://www.xmarto.com/helpcenter/
If you have further questions, please contact us at, 
 support@xmarto.com

My xmartO camera system cannot go ONLINE

Wireless NVR Systemwemark Published the article • 2 comments • 3753 views • 2016-01-29 11:22 • 来自相关话题

Following the user guide, plug a network cable to the WAN port on back of NVR, within 1 minute, you shall see NVR status changes to ONLINE and the NVR is ready to be viewed from anywhere anytime.

What if my system refuses to go ONLINE?

Basic troubleshooting

1.Check if your network cable is connected to the right port.

Cable should connect to the WAN port. If NVR is getting signal, there should be flash light. If not, please check the connection and cable.

2.If point 1 is right and NVR is OFFLINE, then it should be DHCP issue.


Enable DHCP on your NVR.
Click right button of mouse, go to System Setup - Network Setup - check (√) the DHCP, apply and save it. Wait for 1 minute to see if the status on bottom right corner changes to ONLINE.

3. If step 2 does not solve the issue, probably your router disabled DHCP or block new devices from connecting.What DHCP does is: when router find new device connected, DHCP allocate new IP to the device and connect it to the Internet.

An easiest way to know if your router enables DHCP

When you connect a new device to your WiFi for Internet service (or a visitor/ friend wanted WiFi connection), does it require WiFi password only? If only password required, then your router has DHCP enabled; if that requires not only password but also some settings, then your router is secured from connecting new devices. Please ask people who secured the WiFi (who set password) to enable the NVR to connect.

These 3 steps should enable 95% users to get NVR ONLINE. Even if the status shows OFFLINE after all this, we suggest you to use APP and access the device ID to see if it works.

Note: Always wait for 1 minute after any change.

Advanced troubleshooting

If the basic steps above does not solve the issue. Follow below steps to do further troubleshooting.

1.Make sure the cable you connect to NVR has Internet access.  Please use a laptop or any PC has RJ45 port
Disable the wireless connection of laptop.Unplug the network cable from NVR and plug it into the PC, see if the PC can access the Internet via the cable.If it does, then the cable is good; if it does not, change a cable.If cable is good yet no Internet connection, please ask help from your network administrator to give the cable Internet access.
 
2.Enable DHCP of your router
Please login your router page via a browser. Find DHCP settings, ENABLE DHCP. 

 
 
For more details about enabling DHCP please refer to, http://www.wikihow.com/Configure-a-Router-to-Use-DHCP
 
What if even DHCP does not work; or I cannot/ don’t want to use DHCP?
 
Well, we can allocate IP manually for the NVR and connect it to Internet.
1.Know your router gateway.
This is the IP that goes to the menu of your router.
This will vary slightly from manufacturer to manufacturer, and will be listed in the documentation.
 
Here are some common IP addresses for various routers:
Linksys, 3Com, Asus, Dell, US Robotics: 192.168.1.1Qwest (AKA CenturyLink), DLink, Netgear, Trendnet, Senao: 192.168.0.1Belkin, Microsoft, and SMC: 192.168.2.1Apple: 10.0.1.1
If you have misplaced your documentation, and you do not see your router listed here, search on Google for your router name and "default IP address" to find the correct information.
 
Another way to locate your router's IP address: on a PC, open the command prompt (click on Start > Run/Search for cmd) and enter ipconfig. Look for the Default Gateway line, and try that number.
 
On a Macintosh, open the Network control panel (System Preferences..., Network) and look for Router: This is your router's IP address.
 
2. Go to NVR’s System Setup Network Setup
 

 
a) Uncheck the DHCP.
b) Set the IP address to a number that follows your router gateway: for example, if your router gateway is 192.168.1.1, the IP address should be 192.168.1.ANY NUMBER 2-254. If your router gateway is 192.168.0.1, the IP address should be 192.168.0.ANY NUMBER 2-254.
c) Set both the Gateway and Preferred DNS to your gateway.
 
Apply and save the settings. Wait for 1 minute to see if NVR’s status changes to ONLINE.
 
Contact support@xmarto.com if this does not solve the problem.
  查看全部
Following the user guide, plug a network cable to the WAN port on back of NVR, within 1 minute, you shall see NVR status changes to ONLINE and the NVR is ready to be viewed from anywhere anytime.

What if my system refuses to go ONLINE?

Basic troubleshooting

1.Check if your network cable is connected to the right port.

Cable should connect to the WAN port. If NVR is getting signal, there should be flash light. If not, please check the connection and cable.

2.If point 1 is right and NVR is OFFLINE, then it should be DHCP issue.


Enable DHCP on your NVR.
Click right button of mouse, go to System Setup - Network Setup - check (√) the DHCP, apply and save it. Wait for 1 minute to see if the status on bottom right corner changes to ONLINE.

3. If step 2 does not solve the issue, probably your router disabled DHCP or block new devices from connecting.What DHCP does is: when router find new device connected, DHCP allocate new IP to the device and connect it to the Internet.

An easiest way to know if your router enables DHCP

When you connect a new device to your WiFi for Internet service (or a visitor/ friend wanted WiFi connection), does it require WiFi password only? If only password required, then your router has DHCP enabled; if that requires not only password but also some settings, then your router is secured from connecting new devices. Please ask people who secured the WiFi (who set password) to enable the NVR to connect.

These 3 steps should enable 95% users to get NVR ONLINE. Even if the status shows OFFLINE after all this, we suggest you to use APP and access the device ID to see if it works.

Note: Always wait for 1 minute after any change.

Advanced troubleshooting

If the basic steps above does not solve the issue. Follow below steps to do further troubleshooting.

1.Make sure the cable you connect to NVR has Internet access.  Please use a laptop or any PC has RJ45 port
  • Disable the wireless connection of laptop.
  • Unplug the network cable from NVR and plug it into the PC, see if the PC can access the Internet via the cable.
  • If it does, then the cable is good; if it does not, change a cable.
  • If cable is good yet no Internet connection, please ask help from your network administrator to give the cable Internet access.

 
2.Enable DHCP of your router
Please login your router page via a browser. Find DHCP settings, ENABLE DHCP. 

 
 
For more details about enabling DHCP please refer to, http://www.wikihow.com/Configure-a-Router-to-Use-DHCP
 
What if even DHCP does not work; or I cannot/ don’t want to use DHCP?
 
Well, we can allocate IP manually for the NVR and connect it to Internet.
1.Know your router gateway.
This is the IP that goes to the menu of your router.
This will vary slightly from manufacturer to manufacturer, and will be listed in the documentation.
 
Here are some common IP addresses for various routers:
  • Linksys, 3Com, Asus, Dell, US Robotics: 192.168.1.1
  • Qwest (AKA CenturyLink), DLink, Netgear, Trendnet, Senao: 192.168.0.1
  • Belkin, Microsoft, and SMC: 192.168.2.1
  • Apple: 10.0.1.1

If you have misplaced your documentation, and you do not see your router listed here, search on Google for your router name and "default IP address" to find the correct information.
 
Another way to locate your router's IP address: on a PC, open the command prompt (click on Start > Run/Search for cmd) and enter ipconfig. Look for the Default Gateway line, and try that number.
 
On a Macintosh, open the Network control panel (System Preferences..., Network) and look for Router: This is your router's IP address.
 
2. Go to NVR’s System Setup Network Setup
 

 
a) Uncheck the DHCP.
b) Set the IP address to a number that follows your router gateway: for example, if your router gateway is 192.168.1.1, the IP address should be 192.168.1.ANY NUMBER 2-254. If your router gateway is 192.168.0.1, the IP address should be 192.168.0.ANY NUMBER 2-254.
c) Set both the Gateway and Preferred DNS to your gateway.
 
Apply and save the settings. Wait for 1 minute to see if NVR’s status changes to ONLINE.
 
Contact support@xmarto.com" rel="nofollow" target="_blank">support@xmarto.com if this does not solve the problem.